2 x 24 Response Guarantee
When you see a pest, you need service right away—365 days a year. Orkin makes it easy with a direct priority line to our national customer service department and to your local branch. We'll respond to your request within two hours and if needed have someone on-site at your facility within 24 hours—guaranteed.
Should your company be fined by a regulatory agency due solely to a pest infestation, Orkin will reimburse you the amount of the fines paid. Should your customer see a roach, rat or mouse in your establishment after 60 days of service, Orkin will: 1) Repay, either you or the customers as appropriate, the reasonable charges incurred by the customer at time of sighting and 2) Invite the customer back as Orkin's guest for a meal, as appropriate. See customer agreement for details.
360° Satisfaction Guarantee
With Orkin, your satisfaction is guaranteed on all sides with three unique 60-day guarantees:
- 60 day complimentary service if you are not satisfied with the way we begin your service
- 60 days complimentary service if you're not satisfied at any time thereafter
- 60 days complimentary service by another provider if you're still not satisfied